Have questions?
Watch the video guide below and check our FAQs to set up your camera in just 3 minutes!
If you encounter any issues, our technical support team is ready to assist you.
- https://wa.me/8619537954527
icam 365 APP
V360 pro
ICSEE APP
icam365
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- Download Icsee
- Download Icsee
If you’re unsatisfied with our product or service, have suggestions, questions, or feedback about the company, please fill out this form. Your message will be personally reviewed by our CEO. This helps us identify areas for improvement and address them promptly.
Frequently Asked Questions
Have questions?
Watch the video guide below and check our FAQs to set up your camera in just 3 minutes!
If you encounter any issues, our technical support team is ready to assist you.
- https://wa.me/8619537954527
icam 365 APP
V360 pro
ICSEE APP
Playlist
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If you’re unsatisfied with our product or service, have suggestions, questions, or feedback about the company, please fill out this form. Your message will be personally reviewed by our CEO. This helps us identify areas for improvement and address them promptly.
Frequently Asked Questions
icam365 FAQ
A: Initial setup takes 2-3 minutes via the printed manual or APP instructions.
YouTube tutorial: https://www.youtube.com/@seckun2025
A:* Charge First: Due to prolonged storage/shipping, the battery may drain. Ensure the camera is charged to 40%+ before first use (charge 5-8 hours).
* Factory Reset:
Locate the reset button near the memory card. Press and hold the button for 7–10 seconds until you hear the prompt "Factory reset in progress." Wait an additional 10–15 seconds until the reset is complete.
* Check Indicators:
Green Solid: Connected successfully.
Green Blinking: Detected SIM card signal (follow APP prompts to bind).
Red: No SIM signal (check if the SIM card is out of credit).
Contact Support: If the SIM card has credit but the light is still red, contact us to unbind the camera/SIM card and rebind with your own card.
A:Send photos of the camera (model required) and SIM card (ICCID visible) to customer service. We will help you check the camera and data working status and solve the problem within 24hours.
A:Free SIM Card: Comes with 100MB (valid for 7 days).
Top-up: Via the icam365 APP at 1940 THB/year, 485 THB/quarter, 194THB/month (unlimited data).
A:Recommended: Use our SIM card (stable & easy management, you can top up directly from APP, and 100M Free data for trial).
Alternative: Submit a camera photo (QR code required) to customer service for SIM card unbinding, then use your own 4G SIM.
A:Solar-Powered Models:
Full Charge: 365 days (continuous operation).
Low Power Mode in rainy days: 5-7 days;
Continuous Recording in rainy days: 5-8 hours.
A:It depends on how big capacity you choos ( 32GB/64GB/128GB optional).
Storage Duration:
* 32GB: 1-7 days
* 64GB: 7-15 days
* 128GB: 15-30 days
Auto-Overwrite: Old data is replaced when full.
A: No, 4G Camera Support 4G-only (SIM card included).
A: Use our 4G camera (SIM card included, ideal for no-power/no-network areas).
Suggest
A: this app is Ads free.
A: * Reset to factory settings: Press the button under the rubber plug for 7–10 seconds, then reconnect via the app.
* Network compatibility: Use 2.4 GHz Wi-Fi (avoid 5 GHz networks).Our cameras operate at 2.4 GHz. If connectivity issues arise, configure your router to broadcast at this frequency.
* Special characters in Wi-Fi name or password: The camera can only recognize letters, numbers, and basic English symbols (e.g., !@#$%^&*) in the Wi-Fi name or password. If special characters (e.g., emojis, non-Latin symbols, or unsupported punctuation) are included, the camera may fail to connect.
* Change Lens to Scan QR code: If it is dual lens camera, please Scan the QR code by the PTZ lens ( not the upper lens).
A: *Before initial setup, reset the camera by holding the steel button near the memory card slot for 7–10 seconds until a confirmation beep sounds.
A: Disable "Dual-Band Merge" or "5G Priority" in the router admin panel (e.g., 192.168.1.1).
Enable 2.4 GHz separately, save, and reboot.
A: * PC viewing supported. Download software at: https://www.icam365.cc/
* Camera doesn't support ONVIF protocol (incompatible with NVR systems).
A:WhatsApp: +86 19537954527 for unresolved issues.
V360pro FAQ
A: Initial setup takes 2-3 minutes via the printed manual or APP instructions.
YouTube tutorial: https://www.youtube.com/@seckun2025
A:1.Charge First: Due to prolonged storage/shipping, the battery may drain. Ensure the camera is charged to 40%+ before first use (charge 5-8 hours).
- Factory Reset:
Locate the reset button near the memory card. Press and hold the button for 7–10 seconds until you hear the prompt "Factory reset in progress." Wait an additional 10–15 seconds until the reset is complete.
- Check Indicators:
Green Solid: Connected successfully.
Green Blinking: Detected SIM card signal (follow APP prompts to bind).
Red: No SIM signal (check if the SIM card is out of credit).
Contact Support: If the SIM card has credit but the light is still red, contact us to unbind the camera/SIM card and rebind with your own card.
A:Send photos of the camera (model required) and SIM card (ICCID visible) to customer service. We will help you check the camera and data working status and solve the problem within 24hours.
A:Free SIM Card: Comes with 100MB (valid for 7 days).
Top-up: Via the V360pro APP at 1,699 THB/year (unlimited data).
A:Recommended: Use our SIM card (stable & easy management, 1,699 THB/year, you can top up directly from APP, and 100M Free data for trial).
Alternative: Submit a camera photo (QR code required) to customer service for SIM card unbinding, then use your own 4G SIM.
A:Solar-Powered Models:
Full Charge: 365 days (continuous operation).
Low Power Mode in rainy days: 5-7 days;
Continuous Recording in rainy days: 5-8 hours.
A:It depends on how big capacity you choos ( 32GB/64GB/128GB optional).
Storage Duration:
* 32GB: 1-7 days
* 64GB: 7-15 days
* 128GB: 15-30 days
Auto-Overwrite: Old data is replaced when full.
A: No, 4G Camera Support 4G-only (SIM card included).
A: Use our 4G camera (SIM card included, ideal for no-power/no-network areas).
Suggest O5
A: Give us your APP Account number, we will remove the ads for you.
Here’s the polished version with a more natural and technical tone while maintaining clarity:
A:1.Factory Reset：
Remove the SD card (incompatibility may cause connection issues).
Locate the reset button near the SD card slot; press and hold for 7-10 seconds until you hear a "Factory reset" prompt. Wait 10-15 seconds for completion.
2.Network Configuration Check
Ensure 2.4GHz WiFi is used (5GHz is unsupported). If unstable, switch your router to 2.4GHz.
3.WiFi Naming Rules
Only letters, numbers, and basic symbols (!@#$%^&*) are allowed. Emojis or non-Latin characters may cause failure.
4.QR Code Scanning
For dual-lens models, use the PTZ lens (not the top one) to scan the setup QR code.
5.Router Compatibility Test
Some routers’ firewall settings may block connections. Prepare a second Phone and connect the camera to this mobile hotspot to isolate the issue.
A: *Before initial setup, reset the camera by holding the steel button near the memory card slot for 7–10 seconds until a confirmation beep sounds.
A: Disable "Dual-Band Merge" or "5G Priority" in the router admin panel (e.g., 192.168.1.1).
Enable 2.4 GHz separately, save, and reboot.
A: No, this camera is consumer product, it design for app remote control. So it do not support PC view and NVR manager.
A:* Check "Me-Help & Feedback" in the V360pro app for FAQs.
* WhatsApp: +86 19537954527 for unresolved issues.
Icsee FAQ
A: Initial setup takes 2-3 minutes via the printed manual or APP instructions.
YouTube tutorial: https://www.youtube.com/@seckun2025
A:1.Factory Reset：
Remove the SD card (incompatibility may cause connection issues).
Locate the reset button near the SD card slot; press and hold for 7-10 seconds until you hear a "Factory reset" prompt. Wait 10-15 seconds for completion.
2.Network Configuration Check
Ensure 2.4GHz WiFi is used (5GHz is unsupported). If unstable, switch your router to 2.4GHz.
3.WiFi Naming Rules
Only letters, numbers, and basic symbols (!@#$%^&*) are allowed. Emojis or non-Latin characters may cause failure.
4.QR Code Scanning
For dual-lens models, use the PTZ lens (not the top one) to scan the setup QR code.
5.Router Compatibility Test
Some routers’ firewall settings may block connections. Prepare a second Phone and connect the camera to this mobile hotspot to isolate the issue.
A: *Before initial setup, reset the camera by holding the steel button near the memory card slot for 7–10 seconds until a confirmation beep sounds.
A: Disable "Dual-Band Merge" or "5G Priority" in the router admin panel (e.g., 192.168.1.1).
Enable 2.4 GHz separately, save, and reboot.
A: Yes can download VMS and view on PC.
Here it is the dowload link: https://download.xm030.cn/d/MDAwMDE2OTA=
A: Only models with an RJ45 (LAN) port support ONVIF and can connect to NVRs.
A: * Direct download from the iCSee app to your phone, then transfer via email/messengers.
* Onboard memory card or optional cloud storage.
* download PC software: VMS, and download from VMS
A: * Disable pop-up ads in the app settings.
* Activate Cloud Service (Alarm/Cloud Video) for an ad-free experience.
A: You can add multiple cameras on the same account, and there is no limits for the camera quantity.
* Go to the iCSee application on the "device" tab
* Click the "+" icon in the upper right corner
* Now you can add new cameras.
A:Storage duration depends on the card capacity you choose (32GB/64GB/128GB available).
Estimated recording time:
* 32GB: 1-7 days
* 64GB: 7-15 days
* 128GB: 15-30 days
A: The app defaults to cyclic recording—when the card is full, it automatically deletes older footage to save newer recordings!
Auto-Overwrite: Old data is replaced when full.
A: The camera switches to night mode automatically in low light. Two options:
- Standard (black-and-white)
- Backlight (daytime-like illumination).
A: In the iCSee app, go to:
Settings > Basic Settings > Recording Settings
Tap "REC mode" to adjust resolution.
A: The camera offers intelligent motion detection with human recognition enabled by default. In settings:
Disable "General Motion" to ignore animals/weather
Enable "Human Detection" for alerts/recording when people appear
Set active hours (e.g., 7 AM-11 PM) to avoid false alarms
A: Factory reset required:
*Locate the steel button under rubber plug near SD card slot
*Press for 7-10 sec until a beep confirms reset
*Reconfigure via app with a new password
Warning: This erases all settings. Prioritize password security!
A:* Check "Me-Customer Service Center" in the iCSee app for FAQs.
* WhatsApp: +86 19537954527 for unresolved issues.