A: Initial setup takes 2-3 minutes via the printed manual or APP instructions.

YouTube tutorial: https://www.youtube.com/@seckun2025

A:‌ 1.Charge First‌: Due to prolonged storage/shipping, the battery may drain. Ensure the camera is charged to ‌40%+‌ before first use (charge ‌5-8 hours‌).

2. ‌Factory Reset:‌

Locate the reset button near the memory card. Press and hold the button for ‌7–10 seconds‌ until you hear the prompt "Factory reset in progress." Wait an additional ‌10–15 seconds‌ until the reset is complete.

3. Check Indicators‌:

Green Solid‌: Connected successfully.

Green Blinking‌: Detected SIM card signal (follow APP prompts to bind).

Red‌: No SIM signal (check if the SIM card is out of credit).

Contact Support‌: If the SIM card has credit but the light is still red, contact us to ‌unbind the camera/SIM card‌ and rebind with your own card.

A:‌Send photos of the ‌camera (model required)‌ and ‌SIM card (ICCID visible)‌ to customer service. We will help you check the camera and data working status and solve the problem within 24hours.

A:

Thailand:

‌Free SIM Card‌: Comes with ‌100MB (valid for 7 days)‌.

Top-up‌: Via the ‌V360pro APP‌ at ‌1,699 THB/year‌ (unlimited data). 2,599 THB/year‌ (unlimited data).

Malaysia:

‌Free SIM Card‌: Comes with ‌100MB (valid for 7 days)‌.

Top-up‌: Via the ‌V360pro APP‌ at RM238/year‌ (unlimited data). RM388/ 2 years (unlimited data). 

A:‌

Recommended‌: Use our SIM card (stable & easy management, ‌1,699 THB/year,  or RM238/year, you can top up directly from APP, and 100M Free data for trial‌).

Alternative‌: Submit a camera photo (QR code required) to customer service for ‌SIM card unbinding‌, then use your own 4G SIM.

A:

Solar-Powered Models‌:

Full Charge‌: 365 days (continuous operation).

Low Power Mode in rainy days‌: 5-7 days;

‌Continuous Recording in rainy days‌: 5-8 hours.

A:

It depends on how big capacity you choos ( ‌32GB/64GB/128GB optional‌).

Storage Duration‌:

* 32GB: 1-7 days

* 64GB: 7-15 days

* 128GB: 15-30 days

Auto-Overwrite‌: Old data is replaced when full.

A:

No, 4G Camera Support ‌4G-only‌ (SIM card included).

A:

Use our ‌4G camera‌ (SIM card included, ideal for ‌no-power/no-network areas‌).

Suggest O5

A:

 Give us your APP Account number, we will remove the ads for you. Or you can buy Cloud service. It is ads free.

‌A:‌

1.Factory Reset：‌

Remove the SD card (incompatibility may cause connection issues).

Locate the reset button near the SD card slot; press and hold for 7-10 seconds until you hear a "Factory reset" prompt. Wait 10-15 seconds for completion.

2.Network Configuration Check‌

Ensure 2.4GHz WiFi is used (5GHz is unsupported). If unstable, switch your router to 2.4GHz.

3.WiFi Naming Rules‌

Only letters, numbers, and basic symbols (!@#$%^&*) are allowed. Emojis or non-Latin characters may cause failure.

4.QR Code Scanning‌

For dual-lens models, use the PTZ lens (not the top one) to scan the setup QR code.

5.Router Compatibility Test‌

Some routers’ firewall settings may block connections. Prepare a second Phone and connect the camera to this mobile hotspot to isolate the issue.

‌A:‌

Before initial setup, reset the camera by holding the steel button near the memory card slot for ‌7–10 seconds‌ until a confirmation beep sounds.

‌A:‌

Disable "Dual-Band Merge" or "5G Priority" in the router admin panel (e.g., 192.168.1.1).

Enable 2.4 GHz separately, save, and reboot.

A:

No, this camera is consumer product, it design for app remote control. So it do not support PC view and NVR manager.

A:*Check ‌"Me-Help & Feedback"‌ in the V360pro app for FAQs.

* WhatsApp: ‌+86 19537954527‌ for unresolved issues.